We invite you to join us for our free 2012 Epley First-Tuesday® Seminar series. Please find listed below the topics for 10 thought-provoking seminars designed to help you learn more about your customers.
| February 7 | The Problem of Perspective: Understanding the Customer’s Point of View |
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| March 6 | The Science of Customer Relationships |
| April 3 | Decoding the Customer Experience Click here for the invite & agenda! |
| May 1 | Beneath the Surface of Customer Satisfaction: Satisfiers and Dissatisfiers |
| June 5 | The Hidden Dimensions of Customer Loyalty |
| July 10* | Understanding the Customer Lifecycle: The Devil in the Details |
| August 7 | The Root Causes of Sales Wins and Losses |
| September 4 | How Customers Define Value |
| October 2 | Managing for Customer Retention |
| November 6 | Customers and Corporate Culture: Overcoming the Great Divide |
*Note the change in date due to the holiday
All seminars are free of charge and are conducted via WebEx on the first Tuesday of each month—starting at 1:00 p.m. (CST) and lasting about 50 minutes, with time for a Q&A at the end.
To register for our seminars:
